I hate Dell

[csi_sanders1129]

So... on Friday we talked to Dell about these 2 lines that go across my screen. After going through the whole thing, they said the Video Card was bad and they'd make an appointment to come here and fix it. 

Well, today, they called again. They made us re-do all the things we did the first time and now they're saying it's something with the LCD. Which is what I thought it was to begin with. 

Then, here's the kicker. They send me this link to some site that tells you how to take apart your laptop and fix something. He's all like 'Yeah, you'll need like 5 screwdrivers' (I am so paraphrasing here) and I'm like... 'Ugh... Dad... help.'

So, dad takes the phone and goes into awesome-when-not-directed-at-me-rant mode. The one that makes me wonder why the people he works with have yet to learn not to piss him off. He's all 'Last I heard someone was gonna come out here and fix this. That's why we paid for the warranty, after all, isn't it? I'm not gonna sit here and take the computer apart and risk messing it up. Then, you'll just say we did something wrong and not honor the warranty. No. Send someone out here to fix it'

They're gonna call back to make that appointment. My dad so wins. <3 

10 more days of classes. Whoot!

Comments

LolDaddy

[cynical-sweater.livejournal.com]

Your dad sounds awesome. We should get him to talk to Apple. If there's any company that needs bitching at for poor customer service, it's Apple. *shakes fist* 79.95 is a ridiculous price to pay for someone to replace a freaking iPod battery.

But, anyway, the score remains:
Dell: 0
Your Dad: 1

<3

Re: LolDaddy

[csi-sanders1129.livejournal.com]

Lmao, my dad does bitchy customer quite well. my brother and I have learned after 17/14 years with him when not to push buttons. He can scare you just looking at you sometimes. Not a man you really wanna piss off. xD
He's had to yell at Dell before, because my laptop adapter dies like every 6 months and by now we've figured out the pattern, but they insist on going through the whole rigamarole (thats a fun word) every time. And we've had a few conversations with Apple, too.

So, I think its more like:

Dell: 0
Apple: 0
Dad: 87

Re: LolDaddy

[cynical-sweater.livejournal.com]

Dell: 0
Apple: 0
Dad: OVER NINE THOUSAND

I think about sums it up.

I can just see Dell now.

"It's that girl whose laptop keeps dying."
"Does she know it's from all the gay porn she reads?"
"Don't think so. And it's your turn to take the call."
"*sigh* ... *pushes button* Thank you for calling Dell Customer Service, how can I help you?"

Because gay porn will either break or save the internet. It's a delicate balance.

Re: LolDaddy

[csi-sanders1129.livejournal.com]

LMAO. Okay, if you were not toal epic win before (which you were) you would be now. xD *is still laughing*

Gay porn = awesome. I vote save.